Refurbished electronics retail
Santo André, BrazilThree Mercado Livre marketplace accounts and after-sales support handled by hand, with no history in one place. On social media, content only when there was time to spare.
- In-house CRM with each customer's history
- WhatsApp agent that understands text, audio and photos, checks the technical knowledge base and verifies the warranty
- Books video calls in the right technician's calendar and hands over to a person when needed
- Agent that creates and publishes social media content on its own
Support, triage and technical scheduling 24/7, and a steady social media presence with no effort from the team.
- Answer right away
- No lead goes cold
- Take the busywork off your team

